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Offerings
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Align your organization’s KNOWLEDGE to demand and create residual value |
Objective:
Sustain Relevance. |
Typical capabilities needed:
- Implement DITA, universal taxonomies, and resourcing models to enable scalability
- Reduce bloat of content, and optimize access/findability/relevance
- Organize content ensuring security across interaction types and multi-media channels
- Define workflows to reduce overhead and increase process throughput
- Operationalize multi-lingual, multi-community interactions and dynamic content
Typical issues experienced:
- Too much content, but most of the needed information is outside the company
- No one uses the internal KB anymore –people use external search
- Metrics are sustained by people doing what is expected not what works for them
- Need more types of media and contributions from broader audience
- Too many gaps to fill, tools have become an anchor instead of an enabler
It’s time to get knowledge management back on track…
Purpose
Establishing a solid KNOWLEDGE-based operation is difficult and time consuming at best. There are so many elements to manage from authoring to editing to updating, tagging to measuring and that is if you can find the right skill set to perform those tasks. A comprehensive assessment of your Knowledge Management program helps identify where the issues lie and ensures your time to value is tuned without any more false starts or stalls
Resolution
Our KNOWLEDGE offerings* will ensure:
- Content is focused and aligned to demand.
- Content Analysis
- Demand Analysis
- Externalized knowledge creates value for customers and employees.
- Normalization: Troubleshooting Content Development
- Self-Service Portal Design
- Social Media Management Design
- Knowledge infrastructure facilitates identifying and supporting ongoing demand.
- KM Roles and Responsibilities Design
- Taxonomy Design
- Demand Address Design
- Emerging Issue Process Design page
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