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Case Studies
Connecting People, Content and Performance: Taleo Corporation, 2011
A great number of the world’s leading corporations rely on Taleo for their most precious resource – their people. Taleo provides Talent Management solutions through the industry’s largest ecosystem of customers, partners and candidates.
Taleo is a growing company challenged with providing software as a service and customized expertise on demand. When Taleo sought to equip its own talent with the capabilities to support customers, they brought in Outsights.
Excellence in Knowledge Management Practices: VMware KM Strategy Background, 2011
VMware’s leading-edge ownership strategy creates a closed-loop KM feedback work model by connecting the voice of customer through social media outlets (YouTube Channel KBTV, Blogs, Twitter, etc.) with a specialized Product Support team called Bridges – 1300 Employees / 100% On Demand!
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Video Testimonial |
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eGenera: Video Overview
CJ Rotella, Director of Support at eGenera
Objective: Highest value enterprise support services
Challenge: Scale for 4X install base growth year/year
Method: ISN
Attributes: Knowledge reusability, dynamic regulated collaboration, engaging partners across globe, consistent delivery on expectations
Results: Higher margins, increased service revenue, increased loyalty, decreased case volume
Special wow: Sustainable value and happy technical support people year/year!
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