OUTSIGHTS, INC.

Outsights' president and co-founder is Livia Wilson. Livia and Outsights' consultants have extensive experience promoting leadership practices within organizations and using technology to improve performance. Outsights employs team-building disciplines to deploy high-involvement programs for the rapid adoption of new processes and technologies. Known for creative problem solving and for successfully developing innovative approaches to resolving traditional organizational problems, Outsights has collectively worked for the technical support community for over 20 years.

As a management consultation firm, Outsights has helped organizations implement new service programs. Outsights specializes in designing systems for delivering services more profitably, effectively and that leverage knowledge to benefit customer support organizations and their customers. The ability to translate complex "service struggles" into service solutions is an unusual and desired skill. This competitive edge allows Outsights to empower clients with new knowledge, making them feel significantly more comfortable in the service environment where they now interact in so many activities. Outsights employs more than 15 virtual team members as leading experts and brings them to customers on an "as needed" basis to ensure the best and proper talent where and as needed.